VIPTools.pk is an independent website — not NADRA, PTA, FBR or any government department. The official portal is at citizenportal.gov.pk, also available as a mobile app from official app stores.
Filing a complaint
- Install the official app or open the website and register with your CNIC and mobile number (an OTP is sent to verify).
- Choose “Complaint”, then the level (federal, provincial or overseas) and the department concerned.
- Describe the problem clearly: what happened, where, when, reference numbers (bill, application, FIR) and what you want done.
- Attach evidence such as photos or documents if available.
- Submit and note your complaint number.
Tracking and feedback
You can see when the department responds. If the response does not resolve the issue, the portal lets you give feedback or request that the complaint be reopened.
Tips for faster results
- One issue per complaint
- Include exact location and reference numbers
- Stay factual and polite
- Do not include unnecessary personal data of other people